Privacy Policy

This Privacy Policy describes how Church's Chicken ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at chickenzchurch.top, use our online ordering platform, participate in our loyalty programs, or otherwise interact with our services (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal information with transparency and care. This policy is designed to comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state privacy regulations.

1. About Us and Contact Information

Church's Chicken operates the website chickenzchurch.top and provides food ordering and related services through this digital platform. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team using the information below:

We will respond to all legitimate privacy inquiries within the timeframes required by applicable law. For California residents, we will respond to verifiable consumer requests within 45 days, with the possibility of a 45-day extension when reasonably necessary.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our Services. The types of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter or loyalty program, or contact our customer support team, we may collect personally identifiable information such as:

• Full name (first and last name)
• Email address
• Phone number
• Postal address and delivery address
• Date of birth (for age verification and promotional purposes)
• Username and password for account access
• Profile photograph (if uploaded voluntarily)

2.2 Payment and Financial Information

When you make a purchase through our platform, we collect payment-related information necessary to process your transaction. This may include:

• Credit card or debit card number (last four digits only, stored by our payment processors)
• Billing address
• Payment method type (e.g., Visa, Mastercard, American Express)
• Transaction history and order amounts

Please note that full payment card details are processed by our third-party payment processors and are not stored directly on our servers. We maintain PCI-DSS compliance standards for all payment-related processes.

2.3 Order and Transaction Information

We collect information related to the orders you place with us, including:

• Items ordered and quantities
• Order date and time
• Delivery or pickup preferences
• Special instructions or dietary requests
• Order history and frequency
• Loyalty points earned and redeemed

2.4 Usage Data and Website Activity

When you visit our website or use our mobile application, we automatically collect certain information about your interaction with our Services, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Links clicked
• Referring website or URL
• Search queries entered on our platform
• Date and time of your visit
• Session duration and frequency of visits

2.5 Device Information

We may collect information about the device you use to access our Services, including:

• Device type (e.g., smartphone, tablet, desktop computer)
• Device identifier and model
• Mobile network information
• Screen resolution and display settings
• Application version (if using our mobile app)
• Hardware configuration data

2.6 Location Information

With your permission, we may collect precise or approximate geolocation information from your device to provide location-based services such as finding the nearest Church's Chicken restaurant, enabling delivery services, or providing localized promotions. You can withdraw your consent for location tracking at any time through your device settings.

2.7 Communications and Feedback

If you contact us via email, telephone, chat, or through our contact forms, we collect the content of your communications, including any attachments, feedback, complaints, or inquiries you send to us.

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. For a detailed explanation of how we use cookies, please refer to Section 8 of this Privacy Policy and our dedicated Cookie Policy.

2.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you connect your social account to our Services
• Third-party food delivery platforms and partners
• Marketing analytics providers
• Publicly available databases
• Business partners and franchisees

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including coordination with delivery drivers or franchise locations
• Creating and managing your account on our platform
• Processing payments and issuing receipts
• Providing customer support and resolving complaints or disputes
• Administering loyalty programs, rewards, and promotional offers
• Verifying your identity and preventing unauthorized account access

3.2 Analytics and Performance Improvement

• Analyzing website traffic patterns, user behavior, and platform performance
• Conducting research and product development to improve our menu and Services
• Measuring the effectiveness of our marketing campaigns
• Generating aggregated, anonymized data reports for internal business analysis
• Understanding customer preferences to enhance the user experience

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers about our products and services
• Delivering personalized advertisements based on your purchase history and preferences
• Notifying you about new menu items, seasonal promotions, and limited-time deals
• Sending push notifications through our mobile application (where consent has been granted)
• Conducting surveys, contests, and sweepstakes

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, adjusting your notification preferences in your account settings, or contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities, courts, or law enforcement agencies
• Detecting, preventing, and investigating fraud, security breaches, and other illegal activities
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of our company, employees, customers, and the public

3.5 Business Operations

• Managing and developing our business relationships with franchise partners and vendors
• Evaluating and facilitating potential mergers, acquisitions, or business reorganizations
• Conducting internal audits and quality assurance reviews
• Training our staff and improving operational efficiency

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf. These providers are contractually obligated to use your information only for the purposes of providing services to us and must maintain appropriate security standards. These service providers may include:

• Payment Processors: Companies that process credit card and other payment transactions
• Delivery Partners: Third-party delivery services that fulfill your food orders
• Cloud Hosting Providers: Companies that host and store our website and databases
• Email Service Providers: Platforms used to send marketing and transactional emails
• Analytics Providers: Services such as Google Analytics that help us analyze website performance
• Customer Support Platforms: Tools used to manage customer inquiries and support tickets
• Marketing and Advertising Networks: Platforms used to deliver targeted advertisements

4.2 Franchise Locations

If you place an order through our platform that is fulfilled by a franchise location, we may share relevant order and contact information with the franchisee operator necessary to complete your order. Franchise operators are required to adhere to our privacy standards.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a subpoena, court order, or other legal process
• Respond to requests from law enforcement or government authorities
• Protect national security, public safety, or the rights of individuals
• Investigate potential violations of our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, sale of assets, corporate reorganization, or bankruptcy, your personal information may be transferred as part of that business transaction. We will notify you of any such transfer and any choices you may have regarding your information through a notice posted on our website or direct communication.

4.5 With Your Consent

We may share your personal information with other third parties when you have provided explicit consent for such sharing.

5. Data Security Measures

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• Encryption: All data transmitted between your browser and our servers is encrypted using Transport Layer Security (TLS) protocol. Sensitive data stored in our databases is encrypted at rest.
• Firewalls: We use industry-standard firewalls and intrusion detection systems to protect our network infrastructure.
• Secure Authentication: We implement multi-factor authentication options and enforce strong password requirements for account access.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• PCI-DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards.

5.2 Administrative Safeguards

• Access to personal information is restricted to authorized employees and contractors who require it to perform their job functions.
• All employees who handle personal data receive regular privacy and security training.
• We maintain data handling policies and procedures that are regularly reviewed and updated.
• We conduct background checks on employees in positions involving access to sensitive personal data.

5.3 Incident Response

In the event of a data breach that compromises the security of your personal information, we will notify affected individuals and the appropriate regulatory authorities as required by applicable law, including relevant state breach notification laws. We maintain a documented incident response plan for this purpose.

6. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions required by law or legitimate business necessity.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

6.2 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to your request within 45 days of receipt. You may designate an authorized agent to submit requests on your behalf.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: chickenzchurch.top (via our contact form)

When submitting a request, please provide sufficient information to allow us to verify your identity, including your name, email address, and account information (if applicable). We will not process requests that we cannot verify for security reasons.

6.4 Right to Data Portability

Where technically feasible, you may request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transmit your data to another service provider. To request data portability, please contact us at [email protected].

7. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer required for the purposes described above, we will securely delete or anonymize it. Where deletion is not immediately possible (for example, because data is stored in backup systems), we will securely store your information and isolate it from further processing until deletion is possible.

8. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. This section provides a brief overview of our cookie practices.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website, enabling core functions such as security, session management, and account login. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting aggregated, anonymous data. We use this information to improve our website's performance and user experience.
• Functionality Cookies: These cookies remember your preferences (such as your preferred location, language settings, or items in your shopping cart) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies track your browsing activity across websites to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

8.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings or through the cookie consent banner displayed when you first visit our website. Please note that disabling certain cookies may affect the functionality and user experience of our Services. For complete details about our cookie practices, including a full list of cookies we use, please visit our full Cookie Policy.

9. Children's Privacy

We are committed to protecting the privacy of minors. Our website and online ordering platform are not directed at, designed for, or intended to be used by children under the age of 18. We do not knowingly solicit or collect personal information from children under 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe that we may have collected personal information from a child under 18, please contact us immediately at [email protected].

Parents and guardians who believe their child has provided personal information to us are encouraged to contact us so that we can take appropriate action. We fully comply with the Children's Online Privacy Protection Act (COPPA) and take our obligations under this law seriously.

10. International Data Transfers

Church's Chicken is based in the United States, and our Services are primarily intended for users located within the United States. The personal information we collect is processed and stored on servers located within the United States.

If you access our Services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our Services, you consent to the transfer of your information to the United States and acknowledge that your information will be subject to U.S. laws.

We take appropriate steps to ensure that any international transfers of personal information are conducted in compliance with applicable data protection laws and that your information receives adequate protection regardless of where it is processed.

If you are located in a jurisdiction with specific data transfer requirements (such as the European Economic Area), please contact us at [email protected] for information about the appropriate safeguards we have implemented for such transfers.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and other external services that are not operated by us. When you click on a link to a third-party website, you will be directed to that third party's website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to review the privacy policy of every website you visit. This Privacy Policy applies solely to information collected by Church's Chicken through chickenzchurch.top and our associated Services. We are not responsible for the privacy practices of third-party websites, even if they are linked to from our platform.

Third-party services that may be integrated with our platform include, but are not limited to:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Google Analytics and Google Ads
• Third-party payment gateways
• Food delivery platforms
• Customer review and rating platforms

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Because there is currently no universally accepted standard for how websites should respond to DNT signals, our website does not currently alter its data collection practices in response to DNT browser settings or signals. However, you can manage your privacy preferences through the cookie settings and opt-out options described in this Privacy Policy.

13. California Shine the Light Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request and obtain from us, once per calendar year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please submit your request in writing to: [email protected].

14. How to File a Complaint

If you have concerns about our privacy practices or believe we have not complied with this Privacy Policy or applicable privacy law, we encourage you to contact us first so that we can attempt to resolve the issue directly.

14.1 Contact Us Directly

Please send your complaint or concern to our Privacy Team at:

• Email: [email protected]
• Website: chickenzchurch.top

We will acknowledge receipt of your complaint within 5 business days and work to resolve your concern within 30 days.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, you may have the right to file a complaint with the appropriate regulatory authority. In the United States, the following agencies may be relevant depending on the nature of your complaint:

Residents of other states may also have recourse through their respective state attorneys general or consumer protection agencies. We encourage you to research the regulatory authority applicable to your state of residence.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, business operations, or applicable law. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date
• Sending an email notification to the email address associated with your account (for material changes)
• Displaying a prominent notice on our website or within our application

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If we make changes that materially alter your rights under this Privacy Policy, we will provide you with additional notice and, where required by law, seek your consent to the changes before they take effect.

16. Accessibility

We are committed to ensuring that this Privacy Policy is accessible to all individuals, including those with disabilities. If you require this Privacy Policy in an alternative format or have difficulty accessing this information, please contact us at [email protected] and we will make reasonable accommodations to assist you.